"Following my relating the symptoms of the problem with my Mini Cooper a tentative diagnosis was given, subject to change on a more thorough analysis. Later I was called and given a thorough explanation of the problem and the plan for correcting the problem. The OK was given for the treatment plan and the repair process proceeded to completion within a highly acceptable time. I was most pleased with the explanation of the problem and the willingness to explain the "what's" and "whys" of the repairs. Thanks for good service! "